If you have a specific issue that MyGreatLakes can solve or need help repaying student loans, kindly contact the administrator by phone, email, email, or on their social media accounts. Great Lakes social accounts are one of the best ways to get general details because their Facebook page has a response time of one hour. The company also has a knowledge center with a payment planer that assists you to find the best payment option for your budget and answers some of the most common queries.

Compared to other credit managers, MyGreatLakes has not received any complaints with the CFPB. In our study, we found that the manager received only 310 complaints between March 2017 and March 2018, when compared to 3,599 complaints from Navient, and Great Lakes was rated A + by the Better Business Bureau. However, the administrator has received three main complaints, with which many borrowers obviously have problems. Some of the main issues that people face on the MyGreatLakes portal are:
Payment processing issues: Most MyGreatLakes borrower complaints are related to payment issues, which include wrong payment allocation, wrong notification of late payments, and additional payment problems. According to the CFPB, all issues were resolved with a timely response. However, when you work with an administrator, it’s necessary to keep an eye on your payments every month, even when you decide to go with the automatic mode of payment.

Getting incorrect information about loans: Another common complaint is that borrowers get the incorrect details about their loans, especially when they try to apply for deferment and leniency. Again, it’s necessary to keep an eye on your payments and requests, especially when you’re making an attempt to stop payments. It is highly recommended to reach out to your administrator as soon as possible if you have any issues with your account.